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FAQ

FAQ

Self Collection

1. S Store (storage facility) at 996 Bendemeer Road #04-05, B Central, Singapore 339944

- 7 mins, 500m walk from Boon Keng MRT Station (NE9)

- 12 mins, Bus 140 from Geylang Bahru MRT Station (DT24)

- 17 mins, Bus 31 from Toa Payoh Bus Interchange

- 2 mins, 100m walk from Bendemeer Market bus stop, Bus 13 23 31 64 65 125 133 147 857 985 

2. Boon Keng MRT 

Contact us via whatsapp / sms / call for date and time available for self collection. Do indicate the item and colour interested. We are opened daily from 9am to 9pm, however self collection is by appointment with stocks confirmation only.  

We accept cash and PayNow payment upon self collection. There is no additional handling charges. Alternatively, you may choose to make online payment first with credit card or bank transfer before self collection.

Contact Us

1. WhatsApp / SMS: +65 8858 6565 (24 hours)

2. Phone: +65 8858 6565 (9am to 9pm daily)

3. General Enquiries: hi@sixfive.com.sg

4. Corporate & Group Sales: rayner@sixfive.com.sg

5. Six Five Asia Headquarter: 14 Robinson Road #08-01A Singapore 048545 

6. Six Five (Impact Hub Prinsep): 128 Prinsep Street, #01-01 Singapore 188655

7. Six Five (Impact Hub Cuppage): 29A Cuppage Road Singapore 229456

Authorised Premium Reseller with Genuine Products Only

Is Sixfive.com.sg an authorised reseller or your products come with official warranty?
We are the authorised premium reseller for all the product brands which we carried. All the products come with official warranty as provided by the manufacturers directly or their Singapore authorised distributors. We support local businessess and thus do not import products from oversea trading companies. Any further matters in regards to product, warranty, service or support, do feel free to contact us at anytime.

Online Payment Methods

What modes of payment do you accept?
For online orders, we accept credit card payments via PayPal (Visa/Master/Discover/Amex), bank transfer to DBS Current Account #025-904392-2 or PayNow to +65 9880 1088 Rayner Huang. 

Bank Account Name: Six Five Pte Ltd
Bank Type & Account Number: DBS Current #025-904392-2
Bank Branch: 7171 
Bank Code: 025

After bank transfer or PayNow, please whatsapp /sms / email us your invoice number and bank transaction number and we will process your orders immediately upon verification.

Shipping & Delivery (Singapore and International)

How are items delivered to me?
All items are shipped via Singapore Post registered mail or SpeedPost with tracking code. We drop our parcels with Singapore Post and count on them to deliver to you. We will email you the article number or tracking code so that you may check the delivery status via Singpost.com.sg.

What are your Singapore delivery fees and lead time?
Everyday Free Shipping SG $0.00 with no minimun purchase required (averages 4-5 working days) or Expedited Shipping at SG $5.00 (averages 2-3 working days).

Do you ship internationally?
Yes. Flat SG $25 for worldwide delivery. Delivery to Australia, Cambodia, China, Hong Kong, India, Indonesia, Laos, Japan, Macao, Malaysia, Mongolia, Myanmar, New Zealand, Philippines, Taiwan, Thailand and Vietnam in estimated 5 to 8 working days.

For large order item (above 2kg), we will use SpeedPost Economy which estimated delivery within 3 to 8 working weeks. The shipping charge will be shown at the checkout page before payment. A shipping notification with tracking code will be sent to you when the order has been shipped.

For worldwide or faster delivery options, please whatsapp / email / call us at +65 8858 6565; stating the items and colours you are interested in, as well as the country to ship to.

I have not received my item(s). What can I do?
Do not panic. If you have not received your items within a week upon dispatch, do contact us with your order number so that we can do a quick check for you.

Register an Account

Do I have to register an account to purchase from your website?
Yes, you do have to register an account to purchase from our website. We are only able to accept/process orders placed through our website. If you have problem registering an account, do contact us and we will guide you in registration. 

How do I register?
To register, you will need to have a working email address. Simply click on “Create an Account" at the top of the page and follow the steps to start registering. You will receive a confirmation email once your account has been successfully registered.

Ordering & Redemption of Gift Certificates/Coupons

How do I order from your website?
Simply click on the item that you wish to purchase, choose the “colour” and “size” (if applicable) and “Add to Cart”. You may choose to “Continue Shopping” or “Proceed to Checkout”. If you decides to make payment, click “Proceed to Checkout” and follow the steps to proceed with your order. An invoice will be sent to your email address when the order has been successfully placed/confirmed. If you do not receive any invoice, it could either mean your order has not been processed/confirmed properly or it could be in your spam/junk folder. 

Why can’t I add an item to my shopping cart?
If you are unable to add the item to the shopping cart, it could mean that it is currently sold out and we are in the process of removing it from our website.

What does it mean when an item is on Pre-Order?
An item on Pre-Order simply means that you are still able to purchase the item but you will have to place an order upfront with advance payment and receive it only at a later date. The estimated date of arrival will be stated in the product page.

How do I order an item that is on Pre-Order?
It is the same as the normal order process.

I have ordered both an item that is in stock and on Pre-Order. Will the items be shipped together or separately?
We will ship the in-stock item first and upon the availability of the pre-order item, we will process the delivery as accordance.

I have received a gift certificate or coupon. How do I redeem it?
To redeem apply a gift certificate or coupon, simply enter code in the Step 5 of “Order Confirmation Page” and click “Apply”. All discount codes are case-sensitive.

Return & Exchange Policy 

I have received an item that has a defect. Can I return it?
Yes, you can. Do send us a snapshot of the defect along with your order number and a customer service representative will be in touch with you within 1 working day. Do note that return/exchange must be done within 7 working days.

I’ve ordered the wrong size. Can I exchange it?
Yes, you can but it is subject to stock availability. If the item is no longer available, we will not be able to do an exchange for you. Do contact us and our customer service representative will be in touch with you within 24 hours. Do note that return and exchange must be done within 7 working days.

Technical Issues

I'm having problems accessing your website.
Contact us with as much details as possible, ie. error message/details, print screens etc, so that we can assist you better.

I cannot access my account.
Click on 'Forgotten Password' and enter the email address that you have entered when registering your account. A new password will be sent to you via email.

Terms & Conditions

1. In General
Access and use of this Website and the products and services available through this Website (the "Services") are subjected to the following terms and conditions and notices (the "Terms and Conditions"). By using the Services, you are agreeing to all to the Terms and Conditions listed. All Terms and Conditions are subjected to change at our own discretion.

2. Terms of Sale
By placing an order with us, you are offering to purchase the goods by agreeing to the following terms and conditions. All orders are subjected to availability and confirmation of order price. The products shown on Sixfive.com.sg website may have a slight discrepancy due to the different colour resolution on each technology device. We will try our best to ensure that our products are best represented and in this case, refunds or exchanges will not be applicable.

3. Privacy Policy
Sixfive.com.sg is committed to protecting and securing the information collected from you. While visiting Sixfive.com.sg, you may be required to sign up with us, while providing personal information including but not limited to any name, email address, postal address, contact number, date of birth, or any other information that may be required to contact you.

When you place an order with us, we may occasionally update you with our latest products, promotions, news and special offers via e-mail, post or telephone. Should you wish to opt out of receiving marketing communications from you, you are able to do so personally by logging into your personal account at Sixfive.com.sg. Or you can click on the "Unsubscribe" link from any email received from us.


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